How Our Legal Policies Work in Practice
When you open an account with ac365, you enter into a binding agreement that covers account conduct, fund management, and the use of your personal information. Our terms set out what we may do with your account data, how transactions processed through Touch 'n Go eWallet,
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Boost, and GrabPay are recorded, and the circumstances under which account access may be suspended or reviewed. We retain transaction records for audit and dispute purposes — if a payment discrepancy arises on a DuitNow or FPX transfer, these records form the basis of any review.
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Jurisdiction is a real consideration: ac365 operates under the legal framework of the jurisdiction in which it is licensed, and your use of the platform from Malaysia is conditional on that access being permitted under local law. We do not make eligibility decisions on your behalf
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— that responsibility sits with you. Our cookie policy applies from your first page load and covers analytics, session management and preference data. You may withdraw consent for non-essential cookies at any time via account settings. Any change to these core terms will be communicated to
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your registered account before taking effect, giving you time to review and decide whether you wish to continue. For payment-specific questions, the wallet payment section of our terms covers how e-wallet transactions are logged and how refund requests are raised.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.