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Terms Conditions That Actually Make Sense

These terms set out how your ac365 account works — what you can do, what we ask of you, and how we handle everything from deposits via Touch 'n Go eWallet to withdrawal verification.

Account eligibility depends on local lawApplies to all deposit methods including Boost and GrabPayCovers account creation, use and closureLast reviewed and kept currentQuestions? Reach us via live chat

Explore the Lobby Read FAQ

HOW WE HANDLE IT

Account Security, Data and Your Rights

Account Security

Your account is protected by OTP verification on each login. If you notice any access you did not authorise, contact live chat immediately and we will freeze the account.

Data Retention

We retain account and transaction records as required by standard platform practice. Wallet transaction data — including Touch 'n Go eWallet and Boost activity — is stored securely and not shared with third parties beyond payment processing.

Cookies and Browser Data

We use cookies to keep your session active across devices. Returning to the lobby on mobile after a desktop session picks up where you left off because session tokens are stored securely.

Requesting Changes

To request a correction to your account details, update verification documents, or ask what personal data we hold, send a written request via email or live chat and we will action it within a reasonable timeframe.

REACH OUR TEAM

How to Contact Us About These Terms

What These Terms Cover and How They Apply

ac365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to ac365 and use of any feature on the platform — including placing wagers, loading your account wallet, or withdrawing funds — is subject to these terms in full. Where local law governs eligibility, your access depends on whether use is permitted in your jurisdiction.

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We do not extend services to regions where local law prohibits them. Your account is personal and non-transferable; sharing credentials or allowing a third party to operate your account puts it at risk of suspension. Deposits processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or
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FPX are all governed by the same terms — the payment rail you choose does not change the conditions applied to the funds once they reach your account wallet. Winnings credited from Live Baccarat, Lightning Crash Game or any other title are held in your account
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wallet and released only after standard identity verification is completed. We may update these terms; when we do, the revised version replaces the previous one immediately on publication, and continued use of your account means you accept the update. Players in Johor Bahru and across Malaysia
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are held to the same terms regardless of which device or browser they use to access the lobby.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

These are the questions we hear most when it comes to account terms and conditions at ac365. If your question is not here, live chat is the fastest path to a clear answer.

Yes. Whether you fund your account via Touch 'n Go eWallet, GrabPay, Boost, FPX or DuitNow, the same account terms apply once funds are credited to your wallet.

Access depends on whether use is permitted under local law where you are. It is your responsibility to check local rules before opening or using an account.

A breach — such as sharing account credentials or attempting to manipulate game outcomes — may result in suspension or permanent closure, with funds reviewed under the terms before any release.

We publish the revised terms on ac365 and the update takes effect immediately. Continuing to use your account after an update means you accept the new version.

Submit a written request via email or live chat. We will confirm what data is held, how long it is retained, and whether any correction or deletion is applicable under our policy.

Sportsbook wagers — including English Premier League football and badminton markets — fall under the same account terms. Specific market settlement rules are detailed in the sportsbook section of the Help Centre.

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