What We Collect and Why We Use It
When you create an account, we collect the details you submit — name, contact information, date of birth and payment references. Deposits and withdrawals processed through Touch 'n Go eWallet, Boost and GrabPay generate transaction records that we retain to reconcile your account wallet and handle
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any queries you raise. We also collect device identifiers, browser session data and IP addresses to keep your login secure and to detect unusual activity on your account. If you contact support via live chat, the conversation log is stored so our team can follow up
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accurately without asking you to repeat yourself. Data linked to financial transactions is kept for the period required under applicable financial record-keeping obligations; other profile data is held only as long as your account remains active. Where local law governs what we may collect or how
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long we may retain it, those rules apply and access to certain account features depends on your jurisdiction. We do not sell your personal data to third parties. Service providers who process data on our behalf — such as payment processors handling your DuitNow or FPX
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transfers — are bound by data-handling agreements that mirror the standards we apply internally.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.